Straight answers, all in one place.
Every question answered anywhere on this site, 132 of them, gathered here. Each one links back to the page it came from, where there is more.
The business
Pricing, licensing, and how a visit works.
You're not a licensed contractor. Should that worry me?
It means two things: I can't pull permits, and no single job can go over $1,000 in labor and materials combined. That's the whole restriction. It's also the reason nobody here is going to tell you that you need a new system. I'm not allowed to sell you one. If yours genuinely needs replacing, I'll say so and hand you to a licensed Arizona contractor. No fee, no markup, no obligation.
From Home
Is the $80 check-up actually $80?
In North Phoenix, Paradise Valley, and Scottsdale, yes. No trip fee, no dispatch fee, no fuel surcharge. Outside those areas the visit falls under a $150 job minimum instead, so call and ask before you book. If you want a repair done on the same visit, that's a separate flat price off the published list, and you agree to it before I start.
From Home
What if you find something else while you're here?
You hear the number and agree to it before anything gets touched. If you'd rather sit on it and think, that's a fine answer. Nothing gets done on assumption.
From Home
How do I know the problem is real?
Every visit leaves a written record: pressures, electrical readings, airflow, and photos of whatever I found. You keep it. Take it to another shop for a second set of eyes if you want. That's part of what it's for.
From Home
Someone quoted me a big number. Is a second opinion worth it?
It's $120 and it's on the price list. Show me the quote and I'll tell you what I'd charge for the same work, or whether it needs doing at all.
From Home
What if it just needs a filter?
Then that's what you'll hear, and you'll pay for the visit and nothing else. A good share of no-cooling calls come down to a clogged drain line or a filter nobody has changed in two years.
From Home
Can you come out today?
Everything is by appointment. Call and you'll get the soonest honest answer. Often I can narrow it down on the phone and tell you whether it's even worth a visit.
From Home
Faults and symptoms
What is wrong, and what it costs to find out.
How cold should the air out of the vent be?
Measure the air going into the return and the air coming out of a supply vent. A healthy system in normal conditions drops it somewhere around 15 to 20 degrees. On a 115 degree afternoon with the sun on the roof, a smaller split is not automatically a fault.
Should I just add refrigerant?
A sealed system does not use refrigerant. If it is low, it leaked, and it will leak again. Topping it off without finding the leak buys you a few weeks and costs you the charge twice.
The house will not get below 80 when it is 115 out. Is that broken?
Not necessarily. Most Valley systems are sized to hold roughly 20 to 25 degrees below the outdoor temperature at peak. If it held 75 last August and will not now, that is a change worth chasing. If it has always run like this on the worst afternoons, the system is at the edge of its capacity, not faulty.
Why is my AC blowing warm air only sometimes?
Intermittent warm air usually means something is cutting out and coming back. A unit tripping on high pressure because the coil is filthy, a contactor that is making contact unreliably, or the fan set to ON so you feel room-temperature air between cooling cycles. The pattern matters: note what time it happens and how long it lasts.
Could it just be too hot outside?
Partly. Most Valley systems are sized to hold roughly 20 to 25 degrees below the outdoor temperature at peak, so at 115 a house sitting at 80 may be the system working at its limit. What is not normal is air that feels room temperature or warmer coming out of the vent.
Should I turn it off while I wait?
If the air is genuinely warm and the outdoor unit is not running, yes. Running the indoor blower alone just circulates hot air and costs you electricity. If you see ice anywhere, definitely off.
My thermostat screen is blank. Is that the thermostat?
Sometimes. A blank screen on a battery thermostat is usually batteries. On a hardwired one it often means the 24 volt control circuit is open, and the most common reason for that in a Valley house is a tripped float switch in the drain pan, not a failed thermostat.
The breaker tripped. Can I just reset it?
Once. If it holds, note the date. If it trips again, stop resetting it. A breaker trips because something is drawing more current than it should, and repeatedly resetting it is working around the one device trying to tell you that.
Everything looks fine and it still will not run. Now what?
That is the common case, and it is usually the drain pan. A float switch that has tripped cuts the system off deliberately and gives you no other symptom at all.
When is the best time to book a tune-up in Phoenix?
February through April. The system is not running hard yet, so a fault found then is an appointment rather than an emergency, and the calendar is open in a way it simply is not in July.
Does my AC really need anything if it worked fine last year?
Working fine in October and working fine in July are different tests. A Valley system runs close to flat out for five months, which is far harder duty than the same equipment sees almost anywhere else in the country. Parts that were marginal in the autumn are the ones that quit in the heat.
What is most likely to fail first?
The run capacitor, by a wide margin. It is a heat-aged part in the hottest place it could possibly live, and it tends to go on the first genuinely hot afternoon rather than gently over time.
Can I just run it and see what happens?
You can, and plenty of people do. The cost of being wrong is a no-cooling call in the one week of the year when every company in the Valley is booked solid.
Can I replace a capacitor myself?
A capacitor stores a charge after the power is off. People have been badly hurt discharging one by accident. It is also easy to buy the wrong rating, and an undersized capacitor will cook the motor it is supposed to be starting. This is a cheap thing to have done properly.
Why does the same capacitor keep failing?
A capacitor that fails twice in two summers is usually a symptom. A motor drawing more amps than it should, a condenser running hot because the coil is packed with dust, or low voltage at the unit will all shorten the life of the next one. The second failure is worth diagnosing rather than just replacing.
How long should a capacitor last?
Several years is normal elsewhere. In the Valley they run hot for five months a year and they go sooner. It is the single most common part failure through a Phoenix summer.
How many times can I safely reset it?
Once. If it holds, note the date and watch it. If it trips again, stop. The breaker is a safety device that has decided something is wrong, and repeatedly overriding it is how small electrical faults become large ones.
It only trips on hot afternoons. Why?
Because that is when the system works hardest and draws the most. A marginal capacitor, a motor with worn bearings, or a condenser coil so dirty the compressor is labouring will all pull more current as conditions get worse. Morning is easy; three in the afternoon is the real test.
Could it be the breaker itself?
Yes, and it is worth ruling in. Breakers weaken with age and with repeated tripping, and a tired one will trip below its rating. That is an electrical repair rather than an HVAC one, and it is outside what can be done here.
How long should a cooling cycle last?
In a Phoenix summer, long. Fifteen to twenty minutes is a reasonable minimum on a mild day, and on a hot afternoon a correctly sized system may run almost continuously. That is not a fault. Cycles of three to five minutes, repeatedly, are.
Is short cycling actually damaging?
Yes, and it is the reason to deal with it rather than live with it. Starting draws far more current than running, and a compressor would much rather run for long steady periods. Repeated starts also mean the system never runs long enough to pull moisture out of the house.
My system is new and it short cycles. Is it oversized?
Possibly, and that is worth knowing before anybody sells you parts. An oversized system satisfies the thermostat quickly, shuts off, and repeats. The house gets cold and clammy rather than comfortable. That is a sizing problem, not a broken component.
My AC smells musty when it first starts. Is that dangerous?
Usually not dangerous, usually unpleasant, and usually the evaporator coil and drain pan. A coil that stays damp grows biological film, and the first rush of air after an off cycle carries it into the house. Clearing and treating the drain and cleaning the coil normally deals with it.
It smelled like burning the first time I ran it this year. Should I worry?
A faint burning smell for the first few minutes of the season is often dust burning off components that have sat idle, and it should clear quickly. A burning smell that persists, gets stronger, or smells like hot plastic or electrical insulation is different. Shut it off.
What does rotten eggs mean?
Treat it as a gas leak until proven otherwise. Natural gas has a sulphur odorant added precisely so it smells like rotten eggs. Leave the house, then call the gas company or 911 from outside. Do not use switches, and do not go looking for it.
Which noises mean shut it off now?
A loud metallic grinding or screeching, anything that sounds like metal hitting metal, and any noise accompanied by a burning smell. Also a hard mechanical bang at shutdown. Those are worth stopping for. A hum, a click, or a rattle will usually wait until morning.
The outdoor unit buzzes but nothing spins. What is that?
Classic failed capacitor. A motor energised but unable to start hums rather than turns. It is also drawing far more current than normal while it does that, so do not leave it trying.
Is a rattling sound serious?
Usually not. Loose panel screws and debris in the cabinet account for most of it, and a Valley monsoon puts a surprising amount of gravel inside an outdoor unit. It is worth looking at, because a rattle from inside the fan shroud is a different story.
My AC shut off and nothing seems wrong. What is it?
If the system is dead but the breaker is on and the thermostat has power, check the drain pan. A float switch that has tripped will cut the system off deliberately and give you no other symptom. That is the switch working, not failing.
Can I pour bleach down the drain line?
Vinegar is the safer habit. Bleach is hard on the metal in a drain pan and on the glue in the line, and in an attic it is hard on everything it drips onto. Either way, a cup down the access tee every couple of months through the cooling season keeps the growth down.
Why does this happen every summer?
A cooling coil pulls moisture out of the air all season, so the line is wet for months. Dust gets in, algae grows in the damp, and the two make a plug. In the Valley it is maintenance, not a defect.
Should I close vents in other rooms to push more air to the hot one?
No. Closing vents raises static pressure across the whole system, which reduces total airflow and can freeze the coil. It feels like it should work and it makes things worse. If a room needs more air, the fix is on the supply side to that room, not on the other rooms.
The upstairs is always hotter. Is that the same problem?
Usually not. Heat rises, the roof is the hottest surface on the house, and a single system asked to serve two floors will lose that fight on a Phoenix afternoon. That is a design and insulation issue more than a fault, and plenty of two storey Valley homes run two systems for exactly this reason.
Can you fix ductwork?
New ductwork and duct replacement are off the list here, along with anything needing a permit. Finding the problem, and small work inside the ceiling, is a different matter. You will get told plainly which side of that line yours falls on.
Is it bad for the AC to run all day?
Long run times are easier on a compressor than frequent starts. What is expensive about constant running is the electricity, and what is worrying about it is if the house is not actually reaching setpoint while it happens.
From It never shuts off.
How do I know if it is normal or not?
The question is not whether it runs constantly, it is whether the house gets to the temperature you set. A system running flat out and holding 78 on a 115 day is working. A system running flat out while the house climbs past 85 is not.
From It never shuts off.
Would a bigger system fix it?
Usually not, and it often makes comfort worse. Oversized systems short cycle, never dehumidify, and are hard on the compressor. If the system genuinely cannot keep up, the answer is usually airflow, charge, coil condition or insulation, in that order of cost.
From It never shuts off.
Should a quote be itemised?
You should be able to get it itemised if you ask. A single total with no breakdown cannot be compared against anything, which is often why it is presented that way. Ask which part, what labor, and what the warranty is on each.
Is a diagnostic fee normal?
Yes. Finding the fault is real work. What varies is whether it is credited against the repair. Credited diagnostics have to be paid for somewhere, and they usually are, inside the repair price.
They said the system is unsafe. How do I check that?
Ask what measurement led to that conclusion and ask to see it. A genuine safety condition has evidence behind it: a reading, a photo, a cracked component somebody can show you. A safety claim with nothing behind it is a sales technique.
How long should an AC last in Phoenix?
Less than the national figures suggest, because a Valley system runs close to flat out for five months a year. Treat any national average as optimistic here. What matters more than age is what has already been replaced and what the current readings look like.
Is the 5000 rule real?
It is a rule of thumb, not arithmetic: multiply the repair cost by the age of the system and compare against 5000. It is better than nothing and it ignores everything that actually matters, like whether the failed part is the expensive one and whether the rest of the system is healthy.
Why should I trust this page?
Because no job here can exceed $1,000 in labor and materials, so selling you a system is not something that is allowed to happen. If yours needs replacing you get told so and handed to a licensed Arizona contractor, with no fee and no referral markup. There is nothing to gain from either answer.
How long does it take to thaw?
Two to four hours with the fan running and cooling off. Overnight if the block of ice is a big one. Do not chip at it, and do not point a heat gun at a coil.
It thawed and now it works. Am I fine?
It will freeze again. Thawing removes the ice, not the reason for it. If a new filter was the whole story you are genuinely done; if the filter was clean, something else restricted it and that has not changed.
Can a dirty outdoor unit cause the indoor coil to freeze?
Not directly. A fouled condenser usually shows up as poor cooling and long run times rather than ice. Freezing starts on the low side: airflow across the indoor coil, or a charge that is low because it leaked.
Can I just hose the outdoor unit off myself?
A gentle rinse from a garden hose does no harm and some good, as long as the power is off at the disconnect and you are not blasting the fins with a pressure washer. What a hose will not do is lift material that has packed into the fin pack, which is the part that costs you capacity.
From After a dust storm.
How soon after a storm should I look?
The next morning. Dust that is still loose comes off easily. Dust that has been through a few cooling cycles with condensation on it sets into the fins and needs chemicals.
From After a dust storm.
Does one storm really matter?
One probably not. A season of them absolutely does, and the loss is gradual enough that nobody notices it happening. The system does not break, it just gets worse at its job while the power bill goes up.
From After a dust storm.
How hot does a Phoenix house get without AC?
Faster and higher than people expect, particularly in the afternoon with the roof loaded. A closed house can pass the outdoor temperature. Do not assume you can wait it out because it is only a few hours.
Who is actually at risk?
Infants, anyone over about 65, people on medications that affect temperature regulation or hydration, anyone with heart or lung conditions, and pets. If that describes somebody in the house, getting them somewhere cool matters more than getting the AC fixed today.
What are the warning signs of heat illness?
Heavy sweating, cramps, dizziness, nausea and headache mean get cool and hydrate now. Confusion, a lack of sweating with hot dry skin, a very high body temperature, or fainting is a medical emergency. Call 911.
How do I know if I have a C-wire?
Turn the system off at the breaker, pull the thermostat off its plate, and photograph the terminals. A wire landed on a terminal marked C is a common wire. A wire tucked into the wall unused may still be a usable one. If you are not sure, send the photo and somebody can tell you.
Do all smart thermostats need one?
Most want continuous 24 volt power, which is what the C-wire provides. Some manage without it using a power-stealing scheme or an included adapter, with varying reliability. A proper common wire is always the better answer where one exists.
Can you just install it?
If the wiring is there, yes, at a flat published price. If it is not, that is a quote on site or a handoff to somebody licensed, because running new wire into a wall is a different job and sometimes a permit question.
Does an AC remove humidity?
Yes, as a side effect. Moisture condenses on the cold evaporator coil and drains away. That only happens while the system is actually running, which is why short run times leave a house cool and damp.
Should I set the thermostat lower to dry the house out?
It is the wrong lever and it works by accident: a lower setpoint means longer run times, which removes more moisture. The better answer is to fix whatever is cutting the run times short, because that costs less to run.
Would a dehumidifier help?
In a badly oversized system, a portable dehumidifier in the worst room genuinely helps and costs little. It is treating the symptom, but monsoon is a few months and a new system is not a small purchase.
How often does a Phoenix system need a tune-up?
Once a year, before the season rather than during it. A Valley system runs five months close to flat out, which is far harder duty than the same equipment sees almost anywhere else in the country.
Is a cheap tune-up a bad deal?
Not automatically, but ask what is on the list. A very low advertised price is often a door opener, and the money is made on what gets found once someone is in the attic. The way to protect yourself is to ask for the checklist and the readings in writing.
What is the difference between a check-up and a tune-up?
A check-up measures and reports. A tune-up measures, reports, and does the maintenance: cleaning, clearing the drain, tightening connections. If you only want to know where you stand, the check-up is the cheaper honest answer.
Should I have the AC checked before I arrive or after?
Before, if somebody can let a technician in. A fault found in October is an appointment. The same fault found the week you land, when every snowbird in the Valley is calling, is a wait. If nobody can let anyone in, book for the first week you are back.
What temperature should I leave the house at while I am away?
Warm but not uncontrolled. Many people use 85 to 88. Leaving a Phoenix house completely off through a summer is hard on everything in it, and it gives the system nothing to do, which is its own problem. There is no single right number, but off is the wrong one.
My system ran all summer with nobody home. Is that wasteful?
Running at a high setpoint costs far less than cooling an occupied house, and it keeps the drain wet, the compressor exercised and the humidity down. The alternative is five months of a sealed box at 120 inside, which is not kind to cabinetry, electronics, or the AC itself.
Should I call somebody myself or wait for the owner?
Message the owner first with specifics, because it is their house and their money. If you cannot reach them and the house is climbing past the mid eighties with pets or plants in it, most owners would much rather you called somebody than waited. Say exactly that in the message you leave.
What if there are pets in the house?
Pets move up the priority list fast. Dogs and cats cope badly with a hot closed house and cannot tell you they are struggling. Get them to the coolest room with water, and treat the situation as urgent rather than inconvenient.
Am I liable if something gets damaged?
Not advice, just practice: document everything with timestamps. Photograph what you found, keep your messages, and note the times. A clear record of what you saw and when you reported it protects everybody, including you.
How often should a short-term rental get serviced?
More often than an owner-occupied house. A rental runs harder, gets set to extremes, has doors left open, and has nobody who notices a noise developing. Twice a year is defensible in this climate, with the main one before the season rather than during it.
Should I lock the thermostat?
Limits are reasonable and total lockout causes bad reviews. A sensible range stops somebody setting 65 in July, which no residential system here will reach, and which generates a complaint that the AC is broken when it is not.
A guest says the AC is broken. What do I check first?
Ask for a photo of the thermostat screen and a number: what it is set to and what the room reads. Half of these are a setpoint no system can hit, or the fan set to ON, which blows room-temperature air between cycles and feels broken.
How do I know if I was actually overcharged?
Compare the line items against a published price list, which is most of why this one exists. A higher price is not automatically wrong, since overhead, warranty and response time cost real money. A price several times the going rate for a named part is a different conversation.
Can I dispute the charge on my card?
Card issuers do handle disputes for services not rendered or substantially misrepresented, and there are time limits, so do not sit on it. Call the number on your card and ask about their process. Keep every document, because they will ask.
Is it worth filing a complaint if I will not get money back?
Complaints are how patterns become visible to regulators. Yours may not resolve your bill and it contributes to a record. The Arizona Registrar of Contractors handles licensed contractors, and the Attorney General takes consumer complaints more broadly.
Why is the diagnostic not credited toward the repair?
Because the diagnosis is the service. Crediting it only works if the price of the repair quietly absorbs it, which means the people who decline the work are paying for the people who accept it. The numbers here are the numbers either way.
Does the price change if my unit is on the roof?
No. Where the unit sits is already in the published price. A roof capacitor and a ground capacitor are different rows on the list, and you see both before you book.
What happens if the repair would cost more than $1,000?
Then it does not get done here. No single job can exceed $1,000 in labor and materials combined. You get told plainly, you get the readings and photos, and you get handed to a licensed Arizona contractor. No fee, no markup, no obligation.
Is weak airflow actually damaging?
Yes, which is why it is worth chasing rather than tolerating. Not enough air across the indoor coil is one of the two causes of a frozen coil, and a frozen coil is how compressors get liquid refrigerant sent back to them. Weak airflow is also the single most common reason a system runs all day without cooling the house.
Why is it weak at some vents and fine at others?
That is a distribution problem rather than a volume problem, and the causes are different. A single weak room usually means duct. Weak everywhere means filter, blower, or static pressure across the whole system.
Can a filter really make that much difference?
Yes. A loaded filter is the most common cause by a wide margin, and a dense filter that was never right for the system is a close second. Both are cheap to rule out before anybody opens anything.
Should I turn the AC off?
Yes, at the thermostat, immediately. Running it keeps producing water and keeps whatever is overflowing overflowing. A warm house for a few hours is cheaper than a ceiling.
Could it just be condensation on the vent itself?
It can be, in monsoon season, when humid air meets a cold metal register. That shows up as beads on the grille rather than a drip, and it does not stain the ceiling. A spreading brown ring is not condensation.
Is it going to cost a fortune?
The AC side of it usually does not. A drain clear-out and a float switch are both flat prices on the list. What costs is the drywall, insulation and paint, which is why shutting the system off quickly matters.
My heat pump ices up in winter. Is that the same thing?
No, and that one is normal. A heat pump pulling heat out of cold outdoor air will frost its outdoor coil, and it runs a defrost cycle to clear it. You may see steam and hear the unit change note. Summer ice is a different situation entirely.
Can I pour hot water on it?
Warm water, not hot, and only if you must. Thermal shock on a coil is not kind, and you are not fixing anything, just removing the symptom. Turning cooling off and leaving the fan running does the same job without risk.
How long before I can run it again?
Until there is no ice anywhere, including inside where you cannot see. Two to four hours with the fan running, longer if it was solid. Running a system with ice still on it is how compressors get damaged.
How many degrees difference is normal between floors?
A few degrees is ordinary and hard to avoid. Six or more on an afternoon, consistently, is worth investigating. The number matters less than whether it changed: a house that used to hold three degrees apart and now holds eight has something going on.
Would closing downstairs vents push air upstairs?
No, and it makes things worse. Closing vents raises static pressure, which reduces total airflow and can freeze the coil. If the upstairs needs more air the fix is on the upstairs side, not by strangling the rest of the house.
Do I need a second system?
Plenty of two storey Valley houses run two for exactly this reason, and it is the reliable answer. It is also a replacement conversation, which is not work that can be done here. You would get the measurements and a referral rather than a sales pitch.
How much of a Phoenix summer bill is the AC?
In July and August, most of it. Everything else in the house is roughly constant year round, so the swing between a February bill and an August bill is very close to the cost of cooling.
Could it be my rate plan rather than the AC?
Worth ruling out first because it costs nothing. Arizona utilities run time-of-use and demand plans where when you use power matters as much as how much. A plan change, or a habit change that moved load into peak hours, can move a bill without anything being wrong.
What single thing most often causes it?
A condenser coil nobody has cleaned. It does not break anything, it just makes the compressor work harder for the same cooling, every hour, all summer. It is also one of the cheaper things on the price list.
How long should I wait before deciding it is broken?
Give it at least ten minutes after power is restored. Many systems have a built in delay, usually around five minutes, to stop a compressor restarting against high head pressure. A system that comes back at minute six is behaving normally.
Can an outage actually damage the AC?
The outage itself rarely. The restoration can, because power often comes back as a surge or returns in stages with low voltage in between. Motors running on low voltage draw high current, and that is hard on windings, capacitors and contactors.
Is a surge protector worth it?
For HVAC equipment in an area with frequent monsoon outages, many people think so, particularly on systems with electronic control boards or variable speed motors. It is an electrical install rather than HVAC work, so it goes to an electrician.
My home inspector checked the AC. Is that enough?
A general home inspector confirms it runs and measures the temperature split. That is useful and it is not a system evaluation. They typically do not take refrigerant pressures, measure amp draws, read capacitor microfarads, or open the electrical compartment, and most will say so in the report.
Can you check it before I close?
That is the pre-purchase evaluation, and it is its own flat price because it is a full read rather than a routine visit. It is worth far more before you sign than after.
The seller said it was serviced recently. Does that help?
Ask for the invoice. A real service visit produces readings. An invoice with numbers on it tells you something; a line saying serviced tells you nothing, and it is free to ask.
Is air conditioning legally required in Arizona?
Arizona's residential landlord and tenant act requires landlords to maintain the facilities and appliances supplied with the rental in good and safe working order, and cooling is treated seriously in this climate. The specifics of your situation depend on your lease and the facts, so this page is an order of operations rather than legal advice.
How fast does a landlord have to fix it?
The act sets out notice periods and remedies, with shorter timelines where the problem is an essential service. In practice, written notice with a date and a clear description is what starts any clock that exists. Verbal reports do not.
Can I just call somebody and deduct it from rent?
There are self-help remedies in the statute with conditions and limits attached, and getting the conditions wrong can put you in the wrong. Read the act or get advice before going that route rather than after.
Why does my swamp cooler stop working in July?
It has not broken. Evaporative cooling depends on dry air, and its capacity falls as humidity rises. During monsoon, when dew points climb, the same machine that dropped the air twenty degrees in May barely manages a few, and it is adding moisture to a house that is already humid.
Is a swamp cooler cheaper to run?
Considerably, in the right conditions. It is a fan and a pump rather than a compressor. The trade is that it only works well in dry heat, needs windows cracked, uses water, and needs seasonal maintenance that refrigerated air does not.
Do you work on swamp coolers?
Evaporative equipment is a different machine from refrigerated air and it is not what the published price list covers. Call and ask rather than assuming either way, and you will get a straight answer about whether it is worth anybody's drive.
Why only in the afternoon?
Because head pressure rises with outdoor temperature. A system with a marginal condenser is fine at 85 in the morning and exceeds the switch's cut-out point at 112. That daily pattern is diagnostic on its own, so note the times.
Can I just keep resetting it?
Some switches reset themselves once pressure drops, which is why the system seems to recover. Repeatedly running a system up to its high pressure limit is hard on the compressor, and the switch exists precisely to stop that.
Is this expensive to fix?
Usually not. The most common cause by a wide margin is a condenser coil that cannot reject heat, and cleaning one is a flat price. The expensive version is an overcharged system or a failing compressor, and measurements tell them apart.
Can I just turn it off completely while I am away?
You can, and in a Phoenix summer it is hard on the house. A sealed box with the sun on it reaches temperatures that are unkind to cabinetry, adhesives, electronics, candles, and anything in the pantry. It also leaves the drain dry and the system unexercised for months.
What is a sensible setting?
Many people leave a Phoenix house between 85 and 88 in summer. High enough that the system barely runs and the bill stays small, low enough that the house never reaches the temperatures that cause damage.
Does setting it high actually save much?
Yes. The system runs far less at 88 than at 78, and in this climate that difference across a few months is substantial. The saving from going from 88 to off is small by comparison, and it is where the risk lives.
How often should I change the filter with pets?
More often than the box says, and more often than a house without animals. Monthly through a Phoenix summer is a reasonable habit, and if you have multiple shedding animals it can be sooner. Look at it rather than trusting a schedule.
Will a higher MERV filter fix pet hair?
Partly, and it can create a worse problem. A denser filter restricts airflow, and starved airflow across the indoor coil is one of the two causes of a frozen coil. Changing a moderate filter often beats fitting a dense one and forgetting it.
How hot is too hot for a dog indoors?
Lower than most people assume, and it depends enormously on breed, age and whether the animal is brachycephalic. Animals cannot sweat the way you do. If the AC is out and the house is climbing through the eighties, treat it as urgent rather than uncomfortable.
Service areas
Where the drive is in the price, and where it is not.
Is there a trip fee for North Phoenix?
No. No trip fee, no dispatch fee, no fuel surcharge anywhere in North Phoenix. The published price is the whole price.
From North Phoenix
Do you cover Anthem or New River?
They are outside the no-minimum zone, so the visit falls under a job minimum instead of carrying a trip fee. Call and ask before you book and you will get a straight answer about whether it is worth the drive.
From North Phoenix
My unit is on the roof. Does that cost more?
It is a different row on the price list, not a surprise on the invoice. You see the roof price before you book, and it does not move once anyone is up there.
From North Phoenix
Is there a trip fee for Paradise Valley?
No. No trip fee, no dispatch fee, no fuel surcharge in Paradise Valley. The published price is the whole price.
From Paradise Valley
I have three systems. Do I pay full price three times?
No. The first system is the list price and each additional system in the same visit is lower. The numbers are on the pricing page, so you can work out the whole visit before you call.
From Paradise Valley
One wing of the house never gets cool. Is the system undersized?
Sometimes, and more often it is airflow: duct, damper, or return. That is worth measuring before anyone sells you equipment, and measuring is what a check-up is.
From Paradise Valley
Is there a trip fee for Scottsdale?
No. No trip fee, no dispatch fee, no fuel surcharge anywhere in Scottsdale, from Old Town to Troon. The published price is the whole price.
From Scottsdale
Scottsdale is long. Do prices change at the north end?
No. The city is reachable end to end from here, so it is all one zone. The price depends on the work and on where the unit sits, never on how far up Scottsdale Road you are.
From Scottsdale
Do you do commercial work in Old Town?
No. Commercial rooftop equipment is off the list, along with installs, replacements, ductwork, and anything needing a permit.
From Scottsdale
Is there a trip fee in Tempe?
No, but there is a job minimum, which is a different thing. Tempe sits outside the three areas with no minimum, so the visit falls under a $150 minimum. Nothing gets added to the published prices; the total simply does not go below that number.
From Tempe
So what does an $80 check-up cost in Tempe?
On its own it falls under the $150 minimum. That is why it is worth calling first: a second system, a tune-up instead of a check-up, or a repair you already know you need will all clear the minimum on their own, and then you are just paying list price. Call and work it out before you book.
From Tempe
Why is Tempe treated differently from Scottsdale?
Distance, and nothing else. The minimum exists to cover a longer drive rather than to turn anyone away, which is why it is set low and why it is published instead of appearing on the invoice.
From Tempe
Do you work on rental properties?
Yes, with the same written record as anywhere else: readings, photos, and what was found. Whoever is paying gets the same document, which tends to end the argument about whether the work was needed.
From Tempe
Not on the list?
Ask it on the phone. Most of the time it can be answered without anybody driving anywhere.